BusinessesCall Centre Outsourcing Philippines – Why you should consider...

Call Centre Outsourcing Philippines – Why you should consider it


Many businesses are going through financial difficulties right now. And although we all want to provide jobs for the local economy, it is not always possible to survive by running everything from your home country. Do this and go under and the rest of your company could fail, leading to greater job losses and the end of your business.

One way to improve finances and to stay afloat is to consider outsourcing your call centre to the Philippines. And if this thought is on your radar, read on because choosing to work with a top BPO in the Philippines could be the move that saves your company.

So why outsource to the Philippines? 

Although many other countries offer call centre outsourcing services, the Philippines offer some key advantages over the rest.

Top BPOs in the Philippines have been supporting businesses of all sizes and industries for the past twenty years, so they completely understand the home market.

This is especially important when it comes to outsourcing your call centre to the Philippines. Because Filipinos the are generally highly educated and speak excellent English with a neutral accent, your customers are unlikely even to realise that they are speaking with someone outside your home country.

In addition, the Philippines has strong cultural ties with western countries . We mostly share the same religion, and unlike the rest of Asia, the Philippines has looked to the West when it comes to key business practices.

A leading BPO company in the Philippines can also provide first-class back office and call centre support. The country has ultra-modern infrastructure and commitment to technology with thousands of highly trained professionals available to work in this industry.

There are great reasons why you should consider partnering with a leading BPO in the Philippines, but the best part is that it will save you a lot of money.

Because of the wage differential between western countries and the Philippines, your wage bill will be slashed instantly by around 60%.

Call centre outsourcing to the Philippines isn’t only for multinationals

Many major Australian companies such have been working with the top BPO companies in the Philippines for decadesbut you don’t need to be a huge corporation to do the same.

One of the leading mid-sized call centre outsourcing providers in the Philippines is PITON-Global. This award-winning company has built up relationships with many companies and specialises in solutions for SMEs.

Matthew Wearne
I'm a Sydney-based journalist covering breaking news at Quilter. I hold a master's degree from Sydney University's Graduate School of Journalism. I cover mainly business news and also report on finance. I also write for sites like SM, Forbes, HuffPost.

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